This position is responsible for supporting the compliance program by responding to compliance help desk tickets and assisting with the ongoing administration of the compliance program.

Essential Job Functions:

• Confidentiality: Maintains confidentiality.
• Communication: Liaises with other departments to obtain necessary information needed to complete Legal and Compliance auditing projects.
• Organization: Ensures accuracy and organization of all materials under Legal and Compliance
• Equipment: Uses such office equipment as telephone, computer terminals, copiers, and FAX machines.
• Physical:  Sits and stands for extended time periods.  Hearing and vision within normal ranges.       

• Serve as the primary contact on the compliance help desk with primary working hours from 8 am to 5 pm Eastern Time
• Support compliance monitors, audits and examinations, as requested.
• Follow existing compliance materials and job aids
• Escalate matters of non-compliance and/or recommendations for improvement to management.
• Perform other related duties as assigned and required.

• Able to manage and respond to incidents in the Freshworks/similar ticketing system
• Preferred experience with Encompass LOS and Mavent
• Excellent written communication skills
• Ability to familiarize users with PRMG operational and compliance practices
• Self-motivated and dependable
• Excellent problem solving skills, persistence and follow-up
• Maintain high level of confidentiality
• Knowledge of NMLS and analysis of loan officer and branch licensing information
• Working knowledge of the residential mortgage banking “alphabet soup” of laws and regulations including but not limited to TILA, TRID, QM/non-QM, RESPA, ECOA, high cost requirements, state disclosure requirements and ECOA.

Skills:

• Proficient in MS Word, Excel, Outlook and Adobe
• Superior organizational and analytical skills with attention to detail and ability to work independently.
• 2-5 years of residential mortgage experience.

Travel:    

• None