Reporting to the General Counsel, the Director of Compliance is responsible for overseeing, managing, updating and maintaining the company’s compliance management system and fair lending program. This position is responsible for reviewing, managing and evaluating the compliance processes and procedures of the company in an independent manner, collaborating with the company’s senior managers and driving change. The Director of Compliance must be able to build strong relationships with all levels of the company and interface with internal and external contacts in a professional manner; interactions include state mortgage regulators, agencies, vendors, employees, and internal departments to fulfill requests and obligations.

PRMG offers a comprehensive benefits package for our full-time employees and their dependents, which includes medical, dental, vision, life insurance, short-term disability, long-term disability, a Health Savings Account (HSA), a Flexible Spending Account (FSA), and various other products, based on benefits eligibility, elections, and employee premiums. Upon hire, you will be eligible to enroll in all our company-sponsored benefit programs (Medical, Dental, Life, and Voluntary) on the first of the following month. After completing 60 days, you will be eligible to enroll in our 401(k) program on the first of the following month. Additionally, eligible employees may apply for job openings through PRMG’s Internal and External Job Portal to request a transfer to a different department or position.

• Maintain in-depth knowledge of the Master Servicer and Subservicer obligations as defined by the Subservicing Agreement, and promptly escalate any breaches.
• Continuously monitor and enforce compliance with mortgage servicing SLAs, producing monthly performance scorecards to track vendor adherence.
• Work with subservicer on any breaches to SLA’s or findings identified through the QC process.
• Ensure subservicer meets all applicable regulatory, agency, and investor guidelines, including internal policies, by conducting regular performance evaluations.
• Conduct thorough reviews of servicing complaints to assess vendor handling and resolution in line with established processes.
• Oversee third-party vendor quality testing programs, evaluating critical functions like Loan Administration (cash management, escrow administration), Default Management (Collections, Loss Mitigation), and Investor Accounting.
• Prepare and deliver comprehensive reports to management based on assessments and evaluations of servicing and vendor performance.
• Manage identified servicing issues by working collaboratively with internal business units such as Operations, Risk, Compliance, and Audit.
• Coordinate with internal and external stakeholders to resolve escalated loan-level issues promptly.
• Participate in regular vendor and partner calls to gather relevant data, ensuring accurate and timely reporting on vendor performance.
• Oversee the timely submission and accuracy of vendor reports, ensuring all required documentation is maintained.
• Lead or contribute to ad hoc projects, supporting management with tasks related to subservicing oversight.
• Support the third-party risk function by providing input on vendor performance for annual assessments, including participation in onsite reviews as necessary.
• Performs other duties as assigned by management.

• Knowledge of public policies, legislation, guidelines, and standards pertaining to the mortgage industry (a/k/a the Alphabet Soup of mortgage compliance).
• Demonstrated ability to develop institutional policies and procedures.
• Strong critical thinking skills and the ability to analyze, summarize, and effectively present data.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Strong analytical, evaluative, and objective critical thinking skills.
• Ability to interpret and advise on the application of various laws and regulations.
• Ability to use independent judgment and to manage and impart confidential information.
• At least 2 years experience with Encompass LOS and Mavent preferred
• Must be able to manage multiple priorities, meet deadlines, identify, and escalate issues appropriately to management
• Ability to build effective relationships with a proven record of building trust and credibility through strong interpersonal skills, communications, and actions.
• Must be self-motivated and enthusiastic to obtain personal and company goals.
• Dedication to integrity, producing high quality results, and meeting deadlines.
• Excellent leadership skills demonstrated by ownership of issues through their resolution while providing sound guidance to others.
• Outstanding communication skills, both oral and written, and the ability to communicate clearly with constituents at all levels of the organization, including playing the role of an effective challenger.
• Ability to understand and communicate complex regulations in a digestible way.
• Strong organizational skills.
• Demonstrated ability to research and interpret data from various sources.

Knowledge Skills and Abilities:

• Exceptional analytical skills, particularly in data analysis and evaluation.
• Strong proficiency with Microsoft Excel and PowerPoint.
• Excellent written and verbal communication skills, with a keen attention to detail.
• Strong interpersonal skills, with the ability to collaborate effectively.
• Proven track record in managing and maintaining relationships with external vendors.
• Excellent problem-solving skills and the ability to handle multiple tasks and projects concurrently.
• Solid project management skills, particularly in managing ad hoc and cross-functional projects.
• Demonstrated ability to work under pressure, manage tight deadlines, maintain a high standard of work quality and navigate ambiguity with confidence and adaptability.
• A high level of integrity and adherence to ethical standards.
• Willingness to engage in continuous learning and professional development.
• Flexibility to adapt to evolving business needs and dynamic environments.
• Experience with MSP preferred
• In-depth knowledge of GSE, FHA, VA, USDA, and MI servicing guidelines and operations.
• Strong understanding of regulatory requirements and compliance standards within the mortgage servicing industry.
• Ability to conduct root cause analysis and provide actionable recommendations

Education and/or Work Experience Requirements:

• A bachelor’s degree in a relevant field or equivalent work experience is required.
• 7 years of experience in Mortgage Subservicing Oversight, Mortgage Servicing Quality Assurance/Control, or a related field.
• Strong experience in servicing and asset management of residential mortgage loans.
• Comprehensive experience working with agency investors.
• Experience working with regulators and examiners during loan audits and formulating appropriate responses.
• Deep understanding of residential mortgage underwriting, servicing guidelines, and regulatory requirements related to mortgage servicing and subservicing.
• Proficiency in the review of mortgage documentation and a thorough understanding of the mortgage servicing life cycle.