PRMG offers a comprehensive benefits package for our full-time employees and their dependents, which includes medical, dental, vision, life insurance, short-term disability, long-term disability, a Health Savings Account (HSA), a Flexible Spending Account (FSA), and various other products, based on benefits eligibility, elections, and employee premiums. Upon hire, you will be eligible to enroll in all our company-sponsored benefit programs (Medical, Dental, Life, and Voluntary) on the first of the following month. After completing 60 days, you will be eligible to enroll in our 401(k) program on the first of the following month. Additionally, eligible employees may apply for job openings through PRMG’s Internal and External Job Portal to request a transfer to a different department or position

• Serves as the Senior Mortgage/LOS Business Analyst
• Consults and coordinates Business Unit Business Analysts
• Support organizational design, definition of roles and responsibilities, process workflows, and uniformity
• Responsible for documenting and version management of all mortgage operations work flows
• Receives and reviews system change requests, and ensures completeness prior to entering the backlog
• Directs and manages the change portfolio for LOS and related systems
• Apply a structured methodology and lead change management activities. Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Assesses change requests in terms of effort required, its impact, and expected benefits
• Advises on the alignment of changes with systems capability and strategy
• Management of changes that are internally initiated or initiated by system vendors
• Ensures that system changes are released according to establish policy and standards
• Coordinates pre-release and post-release testing
• Collects post-deployment feedback from Help Desk and other sources feeds into the improvement cycle
• Define and measure success metrics and monitor change progress
• Oversees the testing and release of new loan products from a systems and end/user perspective
• Support communication efforts. Support the design, development, delivery and management of IT /LOS System related communications.
• Supports training efforts. Provides input, documents requirements, and ensures the delivery of training information for the Training Department or develops training materials internally.
• Coordinates changes with Help Desk Manager and ensures staff are informed or trained prior to release

• Experience working in a fast-paced team environment.
• Extensive experience as a Mortgage Business Analyst & LOS System Administrator
• Experience and knowledge of change management principles, methodologies and tools
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Experience with traditional SDLC, Agile, and rapid development software methodologies
• A high degree of understanding of current mortgage process and accepted industry standards and up to date knowledge of new technologies that can be applied to new concepts required
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Problem solving and root cause identification skills
• Flexible and adaptable
• Advanced problem-solving abilities
• Ability to work with and understand Developer logic
• Able to work effectively at all levels in an organization