Processing assistant

• Become expert on and evaluate best practices for Retail Production as well as missed opportunities as it relates to origination, fulfillment and support.
• Constantly collect feedback and insights to determine a multifaceted training program for Retail Branch Ops and Sales Staff; beyond the goals of a single training course.
• Gain National alignment from various departments and collaborate to create a “National experience” and allow for National fulfillment standards.
• Collaborate/Design/Administer a formal peer-to-peer certification programs and “learning loops” for Retail Branch Ops and Sales Staff (Translate Knowledge/Gain knowledge, Practice/Apply Knowledge, Get Feedback).
• Develop and present efficiencies to aid production team in managing pipelines more effectively and profitably by leveraging knowledge and tools offered (report Heather is doing today)
• Works with key departments within the company on behalf of the Production/Production Support groups.
• Assisting Solution Manager Production Alliance for Learning and Success (PALS)  in main objectives as determined
• Working Help Desk to assist in Production support for Retail Branch Ops/Sales

• Ability to make sound judgments regarding the resolution of service, credit decision, funding and post-close issues.
• Ability to problem-solve and exercise independent judgment while displaying a high degree of initiative.
• Ability to handle high level assignments, delegating as needed.
• Maintain confidentiality.
• Excellent communication and interpersonal skills.
• Organizational skills necessary to prioritize workload and delegate responsibility (if applicable).
• Minimum 3 years’ experience, with mortgage industry experience preferred.
• Four-year college degree in business, finance or 3 years’ experience in related field
• College-level coursework and/or equivalent work experience
• Position preferably will be physically located at our Corona Corporate office if employee commutes within a 50 mile radius of the Corporate Office, however, remote work space may be an option if employee is outside of the 50 mile radius to Corporate.