This position is responsible for supporting the compliance program by responding to compliance help desk tickets, adverse pipeline, and assisting with the ongoing administration of the compliance program.

PRMG offers a comprehensive benefits package for our full-time employees and their dependents, which includes medical, dental, vision, life insurance, short-term disability, long-term disability, a Health Savings Account (HSA), a Flexible Spending Account (FSA), and various other products, based on benefits eligibility, elections, and employee premiums. Upon hire, you will be eligible to enroll in all our company-sponsored benefit programs (Medical, Dental, Life, and Voluntary) on the first of the following month. After completing 60 days, you will be eligible to enroll in our 401(k) program on the first of the following month. Additionally, eligible employees may apply for job openings through PRMG’s Internal and External Job Portal to request a transfer to a different department or position

• Own and manage the adverse action pipeline, ensuring compliance with ECOA requirements, timely issuance of notices, and accurate tracking and documentation for audit and regulatory review.
• Review and respond to compliance tickets through Freshdesk (or similar system), providing clear, accurate guidance and ensuring timely resolution and escalation when needed.
• Prepare and maintain exam-ready loan files and support documentation for internal audits, regulatory exams, and third-party reviews.
• Support and monitor compliance audits, including tracking findings, assisting with remediation efforts, and ensuring timely follow-up on corrective actions.
• Identify potential compliance risks through daily activities and escalating issues or recommend process improvements to management.
• Follow established compliance procedures, job aids, and regulatory guidelines in all assigned tasks.
• Perform other related duties as assigned.

• Able to manage and respond to incidents in the Freshworks/similar ticketing system.
• Preferred experience with Encompass LOS and Mavent
• Excellent written communication skills
• Ability to familiarize users with PRMG operational and compliance practices.
• Self-motivated and dependable
• Excellent critical thinking skills, persistence, and follow-up
• Maintain elevated level of confidentiality.
• Knowledge of NMLS and analysis of loan officer and branch licensing information
• Working knowledge of the residential mortgage banking “alphabet soup” of laws and regulations including but not limited to TILA, TRID, QM/non-QM, RESPA, ECOA, high-cost requirements, state disclosure requirements, and ECOA.

Skills:

• Proficient in MS Word, Excel, Outlook and Adobe
• Superior organizational and analytical skills with mindfulness and ability to work independently.
• 2-5 years of residential mortgage experience.

Travel:    

• None